Returns & Exchanges

Returns

What is your returns and refund policy?

21-Day Money-Back GuaranteeYou have 21 days from purchase to return your watch for a full refund if it doesn’t meet y...

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How should I return the watch?

You can return your purchase through our online portal uk.bulova.com/returns, this will allow you to choose your pref...

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The online return portal does not recognise my order number, why?

Make sure you are entering the details correctly. Please do not include the '#' if your order number has it. Our o...

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Will I be charged for returning an online purchase?

Returning your watch is FREE. Please re-use the postage box the watch arrived in, ensuring the re-packaging is adequa...

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Can I return a watch that has been resized?

Alterations made to the watch through our Service Centre, or any authorised retailer will be accepted for a refund. I...

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I live in Northern Ireland, how do I return my watch?

For all customers living in Northern Ireland, please be advised to contact our Customer Support Team to request your ...

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Exchanges

How can I exchange an order?

At this time, we do not have an exchange program, however every Bulova.com purchase comes with our 21-day, money-back...

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How do I exchange my watch for a size smaller bracelet band size?

One of the services we offer includes a one-time sizing of the bracelet band upon receipt of the order.  Our technici...

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