Placing an Order

What shipping options do you offer?

We are pleased to offer the following shipping options:Standard Shipping (Processing time 2 Working Days) : FREEShipp...

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About Klarna

Review your latest purchases and make payments in the Klarna app or online.  Download the Klarna app: https://www.kla...

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Can I place my order over the phone?

For security of our customers, we are unable to take any orders over the phone. We offer a secured website for a seam...

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What payment methods are accepted on Bulova.com?

Payment MethodsWe accept the following forms of payment: Visa MasterCard Maestro American Express (Amex) Ap...

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Can I make a change to the shipping address?

As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...

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Do you offer gift wrapping?

All of our timepieces are accompanied by a beautifully-constructed watch box with the Bulova logo that makes for a wo...

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Delivery Times

When can I expect my order to arrive?

Delivery InformationOnce your order leaves our warehouse, it is estimated to arrive within 1-2 working days. If you’v...

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What delivery courier will be handling my order?

All orders are despatched within 2-3 business days via DPD tracking. DPD will alert you when your parcel is in transi...

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How can I track my delivery?

Once your parcel has left our warehouse, an email confirmation with a DPD tracking code will be sent so that you can...

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Do you offer international shipping?

Orders placed on Bulova.com can only be shipped to a UK address.  We currently do not offer international shipping.   

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Why is my order delayed?

Delivery SupportYour satisfaction means a lot to us, and we know how important it is for your order to arrive safely....

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Returns & Exchanges

What is your returns and refund policy?

21-Day Money-Back GuaranteeYou have 21 days from purchase to return your watch for a full refund if it doesn’t meet y...

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How should I return the watch?

ReturnsYou can return your purchase quickly and easily through our online returns portal, where you’ll also be able t...

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What is the process for returning my watch if I live in Northern Ireland?

Notice for Customers in Northern IrelandIf you are a customer living in Northern Ireland, please contact our Support ...

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Why isn't my order number being recognised in the online return portal?

Please ensure you are entering your order details correctly.Do not include the “#” symbol if it appears with your ord...

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My return was delivered to you, but I have not been refunded.

Refund Information We want your refund process to be as smooth as possible. Here’s what to expect depending on your p...

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Can I exchange my watch for a smaller bracelet size?

Bracelet Band SizingWe offer a one-time band sizing with your order. Due to link design, the fit may be slightly larg...

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Fit & Size Guide

Do you offer bracelet alterations prior to despatch?

You are now able to request for your watch to be altered in the checkout process. Select the correct size and we will...

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What are the different materials of the Bulova watches?

Bulova offers different materials on the watches.We offer different materials on the Bulova watches. These will impac...

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How do I measure my wrist size?

This is a great question and the size may vary due to your fit and comfort preference.We offer different options to h...

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Will resizing a watch delay delivery?

Yes, please allow an additional 2 working days if you have requested your watch to be altered prior to despatch.  You...

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Discounts

I forgot to apply my discount. Can you retroactively apply it?

We’d be happy to! Just send us a request via our Contact Us page with the discount you intended to use and we’ll go f...

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Do you offer a discount on first orders?

Yes! We offer 10% off first orders when signing up to receive our email newsletter.  The discount is valid only on qu...

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Why did my discount code not apply to my order?

If the discount was not applied to your order, it may be because the code was not manually entered in the designated ...

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Can't find watch online?

Why is the watch I want discontinued?

When a watch is discontinued on our website, it is because we are continuously updating our collections to make room ...

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Why is the Bulova watch I purchased not on your website?

We advertise and sell our best sellers and most recent product launches on our direct website.Some Bulova watches are...

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Christmas FAQs

Do you sell Bulova gift cards?

Currently, we do not sell Bulova gift cards. However, we are looking into offering this option in the near future. 

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When will my order be shipped?

We aim to ship all orders placed before 1 PM that do not require bracelet band sizing within two working days.If brac...

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Do you offer gift wrapping?

All of our watches are accompanied by a beautifully-constructed watch box with the Bulova logo that makes for a wonde...

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Do you sell Bulova gift cards?

At this time, we do not sell Bulova gift cards.

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