Orders & Shipping

• What should I do if there is an issue with my online order?
• Why is my gift card not working?
• Where is my order?
• Why have I received a damaged/faulty watch?
• Do you price match?
• Why did my discount code not apply to my order?

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• Will I receive updates on my delivery?
• Can I leave my parcel in a safe place or with a neighbour?
• Do you offer international shipping?
• Why has my parcel not been delivered yet?
• How can I track my delivery?
• What is the default lead time on deliveries?

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• Can I return a watch that has been resized?
• I live in Northern Ireland, how do I return my watch?
• The online return portal does not recognise my order number, why?
• How should I return the watch?
• Will I be charged for returning an online purchase?
• What is your return policy?

• Why am I being charged for VAT?
• I have signed up to your newsletter but not received my discount code, why?
• The transaction was declined, why has the money left my bank?
• How can I change which payment method I used?
• When will I be charged for my order?
• When will I receive a refund for the returned item?

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• Will resizing a watch delay delivery?
• Do you offer bracelet alterations prior to despatch?
• How do I make changes to my delivery?
• Can I make a change to the shipping address?
• How do I amend my order?
• How do I cancel my order?

See all 7 articles