Purchasing Online

• When will I be charged for my order?
• The transaction was declined, why has the money left my bank?
• How can I change which payment method I used?
• Why has my payment card been refused?
• How secure is my online purchase?
• Can I place an order using PayPal?

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• The online return portal does not recognise my order number, why?
• I live in Northern Ireland, how do I return my watch?
• When will I receive a refund for the returned purchased?
• Will I be charged for returning an online purchase?
• How should I return the watch?
• What is your return policy?

• Why has DPD not delivered by parcel?
• How can I track my delivery?
• How do I make changes to my delivery?
• What is the default lead time on deliveries?
• What delivery courier will be handling my order?
• Why is my order delayed?

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• Do you offer re-sizing before despatch?
• Why have I received a damaged/faulty watch?
• Do you offer bracelet alterations prior to despatch?
• Why did my discount code not apply to my order?
• I didn't get a order confirmation email. Did my order go through?
• How do I cancel my order?

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